Easy Emile! Once on site if you change your mind, let them know at the reception. Go to your travel account in the "My upcoming stays" tab, click on the "Enable Satisfied or Refunded Warranty" button, and let yourself be guided to complete the form. It is imperative that you have visited the holiday place and returned the keys within the day of your arrival (before the reception or agency closes). Please be aware that no applications can be registered by telephone. This guarantee is not retroactive and invalid on stays booked before 20/10/2025.

What's great is that precisely you don't even need to give proofs, only the form with the certificate on the honor of your departure (our teams then check everything with the supplier).

The Satisfied or Refunded Warranty applies to all accommodation reservations made on maeva.com from October 20, 2025, for stays in France and abroad.

If your accommodation does not satisfy you upon arrival, you can get a full refund of the amount of your accommodation, excluding insurance, service fees, tourist tax and options (linge, cleaning, ski equipment, etc.).

To benefit from it, you must report your dissatisfaction at the reception on the day of your arrival, return the keys to the accommodation, and then activate the guarantee from your Travel Account > My next stay, within 2 days of the start of the stay. No justification is required: a simple certificate on the honour of your departure is sufficient. Requests must be made online and cannot be processed by telephone.

This warranty is not retroactive and does not apply to reservations made before October 20, 2025.